Return Policy
After customers purchase products from Gominhlong, if any issues arise such as defects or damaged goods before the items are put into production, the following procedure for handling defective or damaged products will be applied:
| Step | Executor | Detail |
| Customer Information Receptionist | SALE | 1. SALE receives feedback from the customer regarding the defective product through email or phone. |
| On-Site Visit Personnel | SALE | 2. SALE visits the location to inspect the product's condition and takes pictures of the defect. |
| Negotiation Specialist with Customers | SALE | 3. Based on the actual condition of the defective product, SALE negotiates with the customer to propose a resolution (create a work record). |
| Defective Product Handling Advisor | DOS SALE Warehouse Manager |
4. During the negotiation, three possible solutions are presented: (1) Product retrieval, (2) Product replacement, (3) Discount on the product's selling price. |
| Product Retrieval Specialist | SALE | 5. If the decision is to retrieve the product, the CSR proceeds with the return process and deducts the outstanding balance. The process is concluded. |
| Product Replacement Representative | Warehouse Manager | 6. If the decision is to replace the product, the Warehouse Manager carries out the exchange and follows the accounting procedures. The process is concluded. |
| Credit Deduction Officer | DOS | 7. If the decision is to offer a discount on the product's selling price, the appropriate accounting entries are made to deduct the outstanding balance. The process is concluded. |